Effective: January 1, 2025

Courial, Inc. (“Courial,” “we,” “us,” or “our”) values your trust and prioritizes the protection of your personal information. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect the personal information of our users, including customers, Courials, and merchant partners. This Policy applies to all Courial websites, mobile applications, and other interactions (collectively, the “Services”).

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By using our Services, you consent to the data practices described in this Policy. If you do not agree, please discontinue use of our Services.

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1. Information We Collect

a. Information You Provide Directly
User Account Information: Name, email, phone number, delivery addresses, payment details, and login credentials.
Order Information: Details about items ordered, special instructions, and transaction history.
Support Communications: Information from customer service inquiries, such as messages or recorded calls.

b. Information We Collect Automatically

Device Information: Browser type, operating system, IP address, device identifiers, and app usage statistics.

Location Information: Approximate or precise location data (with your consent).

Cookies and Tracking: Data collected through cookies and similar technologies for analytics and advertising.

c. Information from Third Parties

Social Media: Data from accounts linked to Courial (e.g., Facebook, Google).

Marketing Partners: Demographic information to enhance user insights and advertising.

2. How We Use Your Information

Facilitate order placement, delivery, and payment processing.

Provide customer support and resolve issues.

Enhance and personalize your experience.

Conduct security monitoring, fraud prevention, and compliance.

Communicate about promotions, offers, and updates (opt-out available).

Analyze usage patterns and improve our Services.

3. How We Share Your Information

Courials and Merchant Partners: For delivery and order fulfillment.

Service Providers: For payment processing, marketing, analytics, and technical support.

Legal Authorities: As required by law or to protect against fraud, security threats, or illegal activities.

Corporate Transactions: In the event of a sale, merger, or acquisition.

With Your Consent: For additional purposes disclosed at the time of collection.

4. Data Retention

We retain your data as long as necessary to provide Services, fulfill legal obligations, and resolve disputes.

5. Your Rights and Choices

Access and Delete: Request access to or deletion of your personal data.

Opt-Out: Decline targeted advertising or marketing communications.

Correct Information: Update inaccurate or incomplete data.

Submit requests through your account settings or by contacting us at support@courial.com.

6. Security

We implement industry-standard measures to protect your data. However, no system is completely secure. Please safeguard your account credentials.
 

7. Cookies and Tracking Technologies

Courial uses cookies, web beacons, and other tools to:

Recognize returning users.

Personalize content and advertisements.

Analyze traffic and improve performance.

You can manage cookies through browser settings.

8. Children’s Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect information from children under 13.

9. State-Specific Privacy Rights

California Residents: Under the California Consumer Privacy Act (CCPA), California residents may request:

Disclosure of data collection and sharing practices.

Access to specific pieces of personal information.

Deletion of personal data (with exceptions).

Nevada Residents: Nevada residents may opt out of the sale of their personal information by contacting us at support@courial.com.

10. International Users

By using Courial Services, you consent to the transfer and processing of your data in the United States.

11. Updates to This Policy

We may update this Policy periodically. Changes will be communicated through our Services, and continued use implies acceptance.

12. Contact Us

For questions or concerns about this Policy, contact us at:

Courial, Inc.

650 California Street

San Francisco, CA 94108

Email: support@courial.com